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  • Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so.
  • The casino claims that the personal data he entered in the casino profile does not match the data from the documents.

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We attempted to investigate the issue, but due to the player’s lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint. The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn’t received a response after three days. We had asked the player to provide more details and documents to verify his identity.

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The player from Uganda began losing consistently on a specific game at 1xbet.ug, leading to a loss of $11,000, and he suspects that the game might be rigged. The player also mentions severe consequences of his gambling addiction including job loss, homelessness, and suicidal ideation. The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent. The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The complaint was rejected because the player didn’t respond to our messages and questions. The player from Argentina has difficulty withdrawing his winnings of 80 USD.

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The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance. We rejected the complaint because the player closed their account on casino.guru. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Mexico is experiencing https //1win difficulties withdrawing his winnings due to ongoing verification. The player from Turkey had difficulty completing the verification process at the casino.

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The player from Uzbekistan had been using 1xBet Casino for over three years and was unable to withdraw his funds due to new verification requirements. Despite having provided all requested documentation and screenshots, the casino’s security service remained unsatisfied and had stopped responding to the player’s queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet. However, the casino requested additional documents and eventually decided to terminate the player’s account based on an alleged violation of rules.

Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.

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He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts.

The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. As a result, we were unable to investigate further and had to reject the complaint. The player from Pakistan had two accounts with 1xbet, which he had created unintentionally, one on his laptop and one on his mobile.

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The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.

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The player provided the requested information, but it was discovered that the account belonged to a relative. As we didn’t deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint. The player from Russia had faced issues withdrawing her winnings from 1xBet. Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked. The player had complied with all requests, however, the casino had insisted she continue following their instructions.

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The Kiwis also hold another record here of the lowest total defended runs against the hosts. Recently, the home team played ODIs and T20Is against Pakistan and were unbeaten in both series. The two teams have played here before and the lowest total scored at this venue belongs to England Women when they were bowled out for 98 runs against the Kiwis. The captain of the Liberia National team failed to pitch for training on Sunday morning, only hours after a defeat at the hands of Orlando Pirates on Saturday night. The Israeli League will this weekend host six Liberians as the Premier and National league draws to the end of its first phase next week. Striker Amos Kollie will end the first phase of the Israeli premier league for Hapoel Haifa now struggling to leave the relegation zone when they take on Maccabi Haifa FC on Monday.

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Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.

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We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player had won €3,000 and after successful verification, was able to withdraw €2,000.

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The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player from Benin had his account with 1xBet blocked for nearly two years. He claimed to have deposited more than $30,000 and had a balance of $5,000.

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In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification.

With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait.

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Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations.

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An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.

The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player.

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We had requested further details and communication records from the player for investigation. However, the player did not respond to our messages, which led to the rejection of the complaint due to lack of information. The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved.

The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame.

Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response.

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The complaint was closed as the player do not intend to play in the casino anymore and wish to close the complaint. The player from Argentina is struggling to withdraw from the casino due to a limited choice of payment methods. The player from Mexico is complaining about the two-factor authentification which is required when accessing the casino account.

The player made a deposit of about $100 (8000BDT) and claimed a bonus of up to 1500€ +150FS. When he won 134,810.45 BDT, he made a withdrawal request of 10,000 BDT. He sent verification documents but the casino closed his account claiming the player had a duplicate account and had violated the terms. Casino did not prove their statement nor replied to mediator’s contact attempt.

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Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation. The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay.

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The casino asked him to send several documents in a physical form to a specific address in Mexico. After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved. The player from Myanmar is facing issues with 1xbet, which closed his account and hasn’t refunded his deposits yet, although he provided multiple documents to prove his identity. Despite complying with document requests, the account was closed without any given reason.

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We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance.

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We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.

Learn about the composition, how returns are calculated and tips on how to improve winnings. The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message. The player from Philippines has tried to redeem advertised bonus without being successful.

The Euro, British pound, and American dollar are the three currencies the site uses when placing bets. Be sure to consider how much they are worth versus whatever your home currency may be. You can visit the XE website at xe.com to get full currency value details. You’d also have to ensure that the proper data is available for when you transfer such a currency. You might have to list a specific key linked to your currency wallet. There’s also the option to scan a QR code with a phone or tablet.

The player complained about getting repeatedly locked out of his account due to verification checks. Last time, his account got locked and he sent all required documents to the casino, but two weeks later, his situation hasn’t changed. The player from India has been accused of opening multiple accounts.

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